Anyone else unable to connect? - Guild Wars Forums

TheGizzy · Mar 22, 2011, 02:25 PM // 14:25

I seem to be unable to connect to the server my GW is currently pointing to (64.25.39.41/34/36) - is there any way to change which server I try to connect to?

Pinging the server shows it is unreachable... I've done a reboot of my router/modem, tried a direct-connect as well.

Suggestions?

Iceblue · Mar 22, 2011, 02:44 PM // 14:44

Yeah also couldn't connect to the IP's you mentioned, plus .40 at the end. I don't know of a way to change servers. The IP's above are for American districts (american servers?). I wish there was a way on login to be able to change districts...

azur3 · Mar 22, 2011, 05:11 PM // 17:11

Guild Wars seems to be ...down .-.

C4K3 · Mar 22, 2011, 05:19 PM // 17:19

Same here, unable to connect to the servers (american districts; from europe). 100% loss on all the IPs you provided.

Socrates The Mauler · Mar 22, 2011, 05:31 PM // 17:31

Had this problem yesterday. Was able to sign into character select but unable to load any zones. Sent in trouble ticket and before I got a reply it fixed itself in an hour or so.

dagrdagaz · Mar 22, 2011, 05:35 PM // 17:35

Guess its solved, i thought i was in a Euro server last time i logged out but,
when i logged again just now i was in an American district.

mistokibbles · Mar 26, 2011, 08:02 PM // 20:02

Figured I'd just bump this thread. I'm still having this problem with the listed addresses in OP's post. Anyone still having this problem?

TheGizzy · Mar 26, 2011, 08:14 PM // 20:14

Yup, it's still happening to quite a few people. Near as I can tell, it's an issue with how we're being routed after entering the NC Interactive IP ranges, based on where we enter them originally. That's the current theory anyway.

Be sure and file a support ticket - [email protected]

If people don't keep reporting it, support can just keep telling people "it's not us, it's you..."

Give them as much information as you can when you write. Include how you connect (cable, DSL, etc.), whether you use Wireless or Ethernet (and make sure you've tried both), who your internet provider is, where you are located (city & state, province, country, whatever), the brand & model # of the router you use, whether you're at home or work or on a military network, and what anti-virus and firewall you use.

Some of this isn't actually relevant to the issue, but they are still going to ask for the info... you can save yourself time and frustration by providing it up front.

It's also really helpful if you can tell them what IP the game is trying to connect to. You can find this by logging into the game as you normally would, choosing a character to play and then when it's hanging on the 0% loading screen for the outpost, note down the numbers in the upper left corner.

They assume that because THEY can get a response from the servers, everyone can... but since they're not going to be routing through the same pathways as someone else, it's irrelevant. Ideally, sending them a tracert log would help them see where it is failing for you, specifically. They need to recognize that it's failing WITHIN their internal routing, NOT in the hops before reaching the GW networks.

mistokibbles · Mar 26, 2011, 08:21 PM // 20:21

Thanks for the response. Has anet said anything about why the servers have been so horrible?

Navis · Mar 26, 2011, 08:34 PM // 20:34

Same issue here. Access to some servers doesn't seem to work. I can't connect to my main account that I left on international districts iirc (IP starts with 64.) however if I log in with my friend's account which is on euro districts (IP starts with 206.) no issue.

I'll log a ticket I guess...

TheGizzy · Mar 26, 2011, 09:05 PM // 21:05

Quote:

Originally Posted by mistokibbles

Thanks for the response. Has anet said anything about why the servers have been so horrible?

No... honestly, I think it was only Friday that they truly started to believe it was even on their end. Too many people don't file a support ticket when they can't connect, and I suspect NCSoft's support is run like many support departments... no escalation to the IT department until a certain number of reports have been made about the same issue. That's just a guess though.

My advice would be to keep trying to log in periodically... if you do manage to slide in, swap yourself to an international district immediately and stay there. Some players are saying this has allowed them to log on... makes sense, you're being routed to a completely different server then.

mistokibbles · Mar 26, 2011, 09:29 PM // 21:29

Quote:

Originally Posted by TheGizzy

if you do manage to slide in, swap yourself to an international district immediately and stay there

Navis said that international districts are also not working and they're not working on my other account either. One of my characters on my 2nd account can get into Jokanur Diggings in America and I switched it to a Euro district and now all of my characters can get to any town now. International districts seem to be down for me, so I'd suggest going to Euro instead.

TheGizzy · Mar 26, 2011, 09:45 PM // 21:45

Quote:

Originally Posted by mistokibbles

Navis said that international districts are also not working and they're not working on my other account either. One of my characters on my 2nd account can get into Jokanur Diggings in America and I switched it to a Euro district and now all of my characters can get to any town now. International districts seem to be down for me, so I'd suggest going to Euro instead.

Thanks for the info, mistokibbles! Very helpful to have accurate info!!

Navis · Mar 26, 2011, 09:53 PM // 21:53

I'm not sure if it's International or American not working for me. It's the IP starting with 64, and Iceblue said above they are for Amercian districts.

What I'm sure of is that it is working fine for me (from France) when connecting to euro districts.

I've logged a ticket but haven't got an answer yet... do they reply to tickets during the week-end?

TheGizzy · Mar 26, 2011, 11:27 PM // 23:27

Navis, they generally don't on weekends... I think unless it is for something like hacking.

I managed to get switched to the European servers by logging my account in from a different location... and now I can get on at home again.

Navis · Mar 27, 2011, 12:37 AM // 00:37

Asked a friend to log on my account from Germany and it worked. She moved it to euro districts and I could log in myself afterwards. I can't go to my GH though

lvd333 · Mar 28, 2011, 03:29 AM // 03:29

Omg, I totally need help too. I keep getting code: 034 saying i can't login, and it doesn't even get on the loading screen, and even if I log in, as I try to switch districts I get code: 013. Someone help me! And can someone also tell me how to send a ticket?
P.S. I don't have an NCsoft account! Please Pm or post on here. :[
Seems like its a Euro, and GH problem, I can't log on any of my characters that are in the GH, and also cannot warp to Euro Severs.
Also added an image of my angry sin.

Edit: I was finally able to connect on gw with my sin, thank God!

TheGizzy · Mar 28, 2011, 04:03 AM // 04:03

Quote:

Originally Posted by lvd333

Omg, I totally need help too. I keep getting code: 034 saying i can't login, and it doesn't even get on the loading screen, and even if I log in, as I try to switch districts I get code: 013. Someone help me! And can someone also tell me how to send a ticket?
P.S. I don't have an NCsoft account! Please Pm or post on here. :[
Seems like its a Euro, and GH problem, I can't log on any of my characters that are in the GH, and also cannot warp to Euro Severs.

You can contact support by emailing [email protected] - expect that you won't receive any sort of response at least until tomorrow.

The issues with their servers is spreading... it started at the beginning of last week with intermittent pathing issues, causing some users in certain locations to not be able to connect to the game. They could connect to the login server, but not to the server hosting their (American) district.

Things escalated and it took out guilds for some users. That started a couple of days ago.

Now, as of tonight, the login servers have begun failing... again, this is all part of the same routing issue. That's why only some users are having trouble. It is only affecting those whose path from their point of origination to their destination goes through one of the faulting servers. This is why earlier, changing the destination from American districts to European districts helped some players... it altered the IP they were trying to connect to and thus altered the path dictated by their point of origin.

Just as an example to help players understand what is happening:

Joe & Jane want to meet at the Marriott Hotel in Orlando, FL. Joe is leaving from Chicago, Jane from NYC. They're going to the same destination, but they'll take different routes into Orlando. Joe normally takes Daisy Highway, Jane normally takesRose Highway. Today, Rose Highway is closed, and Jane is caught in a traffic jam which she can't get out of. She can't turn around and go another way, there are no alternate routes branching off Rose Highway. The only way Jane can possibly get to the hotel is to start her route again, beginning at a completely different location than NYC... if she tries to get there from NYC again, she will only be able to go via Rose Highway... so she has to change her start location.

Joe, of course, is swimming in the hotel pool. Bastard.

TheGizzy · Mar 28, 2011, 10:25 PM // 22:25

I just talked to a really great guy, Mike, at GW support. He's asked me to use a 3rd party program, PingPlotter Standard, and send him the results.

I'm going to paste the info he sent below. It would really help them out if others who are having the same issue could create a log of their own (use the IP address you'll see in the upper left corner of the screen when it is attempting to load your outpost) and email it to them at [email protected]. Make the subject of your email "Connectivity Issues: Attn Mike" so it will hopefully reach him.

Even if you are now logging in on a European district so as to circumvent the issue, a log would still be useful for them. Use the IP address you are able to connect to... you can find that information by hovering your mouse over the little green "status" circle on your User Interface.

This information might also be useful if submitted by those dealing with the Guild Hall issues. The more info we can give them, the faster they can resolve this.

PLEASE report the problems you are having!! [email protected]

Quote:

There is a free trial program called PingPlotter Standard which may be of some use to us in determining the health of your active Internet connection. We ask that if you are using a router, hub, or switch, to first disconnect this device and connect directly to your modem before running this utility. You may have to reboot your modem and/or computer to reestablish your Internet connection.

This program is not supported by NCsoft. You can find the program and information on how to use it at http://www.pingplotter.com/download.html

1. Please download and install the Standard version of PingPlotter.

2. Run the program and in the upper left corner you will see an "Address to Trace:" section.

3. Type in the server IP you find in game by hovering your mouse over the colored dot in the lower right hand portion of the screen and click the "Trace" button. Please allow the tool to run for at least 30 minutes even if you are unable to play, or you get disconnected during this time.

4. Click on the "Stop" button. Then, click on File -> Save Sample Set and save the file to your computer in a location that will be easy to find, such as your Desktop.

Please update your incident at the provided link and attach the report. If you encounter a problem such as excessive lag or Code=007, please tell us what time the problem occurred so that we can investigate that section of the report.

mistokibbles · Mar 29, 2011, 12:36 AM // 00:36

I just got that same email from Jeff. Just wondering, but has this issue fixed itself for any of you? I'm still unable to log into any American districts.

Mar 22, 2011, 02:25 PM // 14:25	#1
TheGizzy Krytan Explorer Join Date: Oct 2010 Location: A giant mitten Guild: TeAe Profession: E/R	Anyone else unable to connect? I seem to be unable to connect to the server my GW is currently pointing to (64.25.39.41/34/36) - is there any way to change which server I try to connect to? Pinging the server shows it is unreachable... I've done a reboot of my router/modem, tried a direct-connect as well. Suggestions?

Mar 22, 2011, 02:44 PM // 14:44	#2
Iceblue Frost Gate Guardian Join Date: Jun 2010 Profession: W/	Yeah also couldn't connect to the IP's you mentioned, plus .40 at the end. I don't know of a way to change servers. The IP's above are for American districts (american servers?). I wish there was a way on login to be able to change districts...

Mar 22, 2011, 05:11 PM // 17:11	#3
azur3 Ascalonian Squire Join Date: Aug 2008 Location: Poland Profession: A/	Guild Wars seems to be ...down .-.

Mar 22, 2011, 05:19 PM // 17:19	#4
C4K3 Ascalonian Squire Join Date: Jul 2009 Location: N??stved, Denmark Profession: R/	Same here, unable to connect to the servers (american districts; from europe). 100% loss on all the IPs you provided.

Mar 22, 2011, 05:31 PM // 17:31	#5
Socrates The Mauler Academy Page Join Date: Oct 2006 Profession: W/Mo	Had this problem yesterday. Was able to sign into character select but unable to load any zones. Sent in trouble ticket and before I got a reply it fixed itself in an hour or so.

Mar 22, 2011, 05:35 PM // 17:35	#6
dagrdagaz Krytan Explorer Join Date: Mar 2010 Location: NL Profession: E/N	Guess its solved, i thought i was in a Euro server last time i logged out but, when i logged again just now i was in an American district.

Mar 26, 2011, 08:02 PM // 20:02	#7
mistokibbles Lion's Arch Merchant Join Date: Mar 2008 Profession: N/A	Figured I'd just bump this thread. I'm still having this problem with the listed addresses in OP's post. Anyone still having this problem?

Mar 26, 2011, 08:14 PM // 20:14	#8
TheGizzy Krytan Explorer Join Date: Oct 2010 Location: A giant mitten Guild: TeAe Profession: E/R	Yup, it's still happening to quite a few people. Near as I can tell, it's an issue with how we're being routed after entering the NC Interactive IP ranges, based on where we enter them originally. That's the current theory anyway. Be sure and file a support ticket - [email protected] If people don't keep reporting it, support can just keep telling people "it's not us, it's you..." Give them as much information as you can when you write. Include how you connect (cable, DSL, etc.), whether you use Wireless or Ethernet (and make sure you've tried both), who your internet provider is, where you are located (city & state, province, country, whatever), the brand & model # of the router you use, whether you're at home or work or on a military network, and what anti-virus and firewall you use. Some of this isn't actually relevant to the issue, but they are still going to ask for the info... you can save yourself time and frustration by providing it up front. It's also really helpful if you can tell them what IP the game is trying to connect to. You can find this by logging into the game as you normally would, choosing a character to play and then when it's hanging on the 0% loading screen for the outpost, note down the numbers in the upper left corner. They assume that because THEY can get a response from the servers, everyone can... but since they're not going to be routing through the same pathways as someone else, it's irrelevant. Ideally, sending them a tracert log would help them see where it is failing for you, specifically. They need to recognize that it's failing WITHIN their internal routing, NOT in the hops before reaching the GW networks.

Mar 26, 2011, 08:21 PM // 20:21	#9
mistokibbles Lion's Arch Merchant Join Date: Mar 2008 Profession: N/A	Thanks for the response. Has anet said anything about why the servers have been so horrible?

Mar 26, 2011, 08:34 PM // 20:34	#10
Navis Academy Page Join Date: Feb 2006 Location: Paris, France Guild: Tears of the Ascended [ToA] Profession: Mo/	Same issue here. Access to some servers doesn't seem to work. I can't connect to my main account that I left on international districts iirc (IP starts with 64.) however if I log in with my friend's account which is on euro districts (IP starts with 206.) no issue. I'll log a ticket I guess...

Mar 26, 2011, 09:53 PM // 21:53	#14
Navis Academy Page Join Date: Feb 2006 Location: Paris, France Guild: Tears of the Ascended [ToA] Profession: Mo/	I'm not sure if it's International or American not working for me. It's the IP starting with 64, and Iceblue said above they are for Amercian districts. What I'm sure of is that it is working fine for me (from France) when connecting to euro districts. I've logged a ticket but haven't got an answer yet... do they reply to tickets during the week-end?

Mar 26, 2011, 11:27 PM // 23:27	#15
TheGizzy Krytan Explorer Join Date: Oct 2010 Location: A giant mitten Guild: TeAe Profession: E/R	Navis, they generally don't on weekends... I think unless it is for something like hacking. I managed to get switched to the European servers by logging my account in from a different location... and now I can get on at home again.

Mar 27, 2011, 12:37 AM // 00:37	#16
Navis Academy Page Join Date: Feb 2006 Location: Paris, France Guild: Tears of the Ascended [ToA] Profession: Mo/	Asked a friend to log on my account from Germany and it worked. She moved it to euro districts and I could log in myself afterwards. I can't go to my GH though

Mar 29, 2011, 12:36 AM // 00:36	#20
mistokibbles Lion's Arch Merchant Join Date: Mar 2008 Profession: N/A	I just got that same email from Jeff. Just wondering, but has this issue fixed itself for any of you? I'm still unable to log into any American districts.